Rad Power Bikes sells pedal-assisted electric bikes in Europe (UK) that do not come with a throttle. And others that come with a throttle and need no pedaling to propel you forward. There are two types of ebikes, those that provide power assist you while pedaling. Needless to say, we did a lot of driving in those 6 months.Would NOT recommend.Electric bikes are often seen as regular bicycles that have a motor and a battery to provide assistance to the rider. 6 months later, we finally received the replacement part. In the meantime we were invited to *not* attempt to repair or replace the part on our own as it would represent a danger to the rider. Shortly thereafter, we were contacted by the company who stated that our bike had a recognized flaw and that we would have to wait for them to re-design the inner-tube and replace said part. 2) After one week of use, an inner tube exploded and after days of research and phone calls we realized that Rad was out of stock and no other retailers carried the replacement. Apparently this pb has since been addressed so guess it’s just too bad for us for having been early adapters. This needed to be specified on the website but was not ! Now we are stuck with a “family” bike that is only suited for certain (male) members of the family and we will have to invest in another bike especially for my small stature. I would be happy with this bike even with the previous price tag.ġ) Upon reception of the bike, we realized that it is *not* meant for riders under a certain height. Three weeks later RAD started Black Friday with a crazy discount prize (1,199EUR) and they sent me an email about not wanting me to feel left out of that opportunity and returned me the price difference of 500EUR. 2) I bought a bike at an autumn sales price (1,699EUR if I recall exactly). They sent me a replacement free of charge. And for the end, 2 examples of great customer service: 1) I managed to brake a clamp on the remote (controls for turning the bike on, etc.) by over-tightening it (yes it is very gentle). especially since most of the other producers do not really stick to the 250W limit but only to the 25km/ cut-off. I don't have an issue with a general limit of 25km/h for EU, just a power that it gives uphill up to that speed limit. It's a shame that the engine doesn't give more support on the uphill. That means a lot of electric scooters will zoom by you on the uphills. This is an extremely heavy bike and even with level 5 support and hard push do not expect to go faster than 20km/h. The only minus in terms of the ride experience is the steep hills. The general feeling about riding it is really great. Front and back lights are only good for day rides, but buying a good set of rechargeable lights is not a big investment. I find it comfy even with a stock seat (frequent complaints from many users), as long as you adjust tire pressure (which is a kind of idea with fat tires). It is well built (for this price level) and rather easy to put together (assembly instructions are great and there is nothing complicated for anyone who can do essential bike maintenance). I gladly recommend Rhino to anyone who would like to have a nicely crafted, fun-to-ride fat bike.
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